Return Policy

 

If you wish to return the product, please send an email to info@denizterli.com, within 14 days of receiving the goods, stating your return request. The company shall answer within 1-3 days, with instructions regarding the return. 

 

Make sure to read the return policy below.

1. During fourteen calendar days, the consumer has the possibility to terminate the agreement without stating reasons. This period starts on the day of receipt of the product by or on behalf of the consumer.

2. In case the consumer uses his right of withdrawal, he shall return the product to the company with all delivered accessories and – if reasonably possible – in the original state and packaging, as soon as possible, however, in any case within 5 days after the termination and in conformity with the reasonable and clear instructions provided by the company.

3. The consumer will only unpack and use the product to such a degree insofar that is necessary to assess whether he desires to keep the product. In case the purchased product concerns shoes, the consumer is obliged to fit these on a soft subsoil so that the soles will not show any signs of use. 

4. The company commits itself to pay back the paid purchase price as soon as possible, aiming at 1 to 3 working days, however, within 30 days after return at the latest.

5. The company shall pay back the purchase however does not reinstate delivery costs.

6. If the company determines that the returned product is worn and/or used, the consumer will not be refunded.

7. The shipment costs for returning the products are for the consumer.

8. The risk of damage and/or loss of products lies with the consumer until the moment of delivery to the company unless expressly agreed upon otherwise.